Information we collect
Depending on how you contact us, we may collect:
- Your name, telephone number, email address, and messages.
- Information about vehicles, parts, cores, or recyclable automotive materials you want to sell or purchase.
- Photos, part numbers, quantities, vehicle identification numbers, and information about the source or ownership of materials.
- Identification, transaction, payment, ownership, and authorization records when needed to complete a lawful transaction or comply with applicable requirements.
- Basic browser, device, and website-use information collected by our website platform or service providers.
Website forms may accept optional images or PDFs. Do not send a title, photo ID, banking information, or another sensitive document through a website form or Messenger unless a Flowers representative directs you to an approved process.
How we use information
We may use information to:
- Respond to questions and requests for quotes.
- Evaluate automotive materials, parts, vehicles, and pricing.
- Schedule visits, deliveries, or pickups.
- Verify ownership, authorization, and lawful source.
- Prevent theft, fraud, misuse, and unsafe transactions.
- Process lawful payments and maintain required records.
- Comply with legal, accounting, regulatory, and law-enforcement obligations.
- Improve our website, advertising, and customer service.
We may send service-related communications about your request or transaction. We send marketing communications only where permitted, and you may ask us to stop them.
Facebook, Instagram, and Messenger
If you interact with a Flowers advertisement, Page, profile, or message on a Meta service, Meta may process information under its own terms and privacy policy. Flowers may receive the information you choose to submit through those services and use it as described in this policy.
Delivery providers and processors
We may share information with service providers that support our website, communications, advertising, payment processing, records, and business operations. We may also disclose information when required by law, to cooperate with lawful authorities, to protect against theft or fraud, or as part of a business transfer.
Flowers does not sell personal information for money.
Security and retention
We use reasonable safeguards appropriate to the information we handle, but no internet transmission or storage system can be guaranteed completely secure.
Information is kept only as long as reasonably needed to respond, operate the business, document transactions, resolve disputes, and meet legal, accounting, or regulatory obligations. Flowers reviews the specific retention period and access policy for each system or provider it uses.
Your choices
You may ask us to review, correct, or delete information you previously submitted, subject to applicable law and records we are required to keep. We may need to verify your identity before completing a request.
Children
Our services are not directed to children under 16, and we do not knowingly collect their personal information.
Policy updates
We may update this policy as our practices or applicable requirements change. The effective date above shows when this version became effective.